Increased Authentication

Change to Internet Banking Log In and Increased Authentication feature - as of January 24, 2016


We are simplifying how you login to online banking. Starting on Janaury 24, 2016 you will enter your login credentials on our homepage and no longer see the personalized image feature.


PLEASE NOTE: If you are already registered for Internet Banking no action on your part will be required, this announcement is just to alert you to the change in how the log in process will work.


The image below shows how the log in process will look from now on. You may have to zoom in the view on your browser to see the image clearly.

What is Increased Authentication?


Increased Authentication is meant to better protect the privacy and security of your personal information by helping to prevent phishing scams.

When you log in to UCU Online Banking, you’ll be asked to set up Increased Authentication before proceeding with your login. Don’t worry, this will only take a few minutes. We promise.

How does it work?

 You’ll pick from a list of security questions and provide answers that are unique to you.
We’ll confirm your selections and will explain how the new features help to further protect your personal information.

That way, if you log in from a computer that isn't registered, we'll ask one of the questions so we know it's really you.

How do I set it up?


Setting up Increased Authentication is easy. You'll be guided through the set up process when you log in to UCU Online Banking. Want to know more? Find out about setting up the added security features.

More questions?


Check out our Increased Authentication FAQ. You can also call our Call Centre at 416.922.4407 or 1.800.461.0777


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